Global Driver CX Program Lead (Policy & AI)
Global Driver CX Program Lead (Policy & AI)
uber technologiesNew York, NY
today
Taxi and Ridesharing ServicesSoftware PublishersAll Other Transit and Ground Passenger Transportation
Apply for this role →Uber Technologies Inc. is seeking a Global Driver CX Program Lead to own end-to-end policy optimization, experience design, and AI/automation for Driver Accounts.
You will lead project pillar leads and partner with the Earner Experience Product team to translate driver pain points into defect-reduction opportunities. The role focuses on upstream defect reduction, global policy harmonization, metric ownership, and scaling AI-enabled self-service to improve the driver experience and reduce support
Also on the board Same function, level within a rung
Level
Manager
Location
New York, NY
Occupation
Taxi Drivers
Industry
Taxi and Ridesharing Services
Posted
today