IT Application Development Manager

Role Type: Direct Hire

Skills: Very strong Salesforce experience, including Salesforce Service Cloud and customer service applications Experience supporting and enhancing applications used for customer/client issue management, resolution, and tracking Business-first mindset with the ability to deeply understand business processes, translate needs into application functionality, and drive a configuration-first approach Strong people leadership and self-directed delivery experience, including building, hiring, mentoring, and developing an application team from the ground up Prior experience managing true application development teams while remaining hands-on and close to the work Responsibilities and Job Details: Lead a newly formed application development function supporting our client’s go-to-market and client-facing technology environment Assume ownership and drive the continued development of a Salesforce-based application used for client issue tracking and resolution Mature and expand the client issue management platform for broader use across the organization Serve as a working manager who can provide strategic leadership while remaining closely involved in application delivery Build out and develop a new team that is expected to include Business Analysts, QA, and configuration/development resources Partner closely with business stakeholders to understand processes and translate business requirements into effective application solutions Champion a configuration-first development philosophy, utilizing custom development only when necessary Manage priorities and deliverables independently, proactively escalating risks and issues when appropriate Lead ongoing enhancements and integrations across the Salesforce ecosystem, including opportunities to leverage emerging Salesforce capabilities Oversee Microsoft Dynamics support within the team’s broader application portfolio, with Salesforce representing the primary platform Foster a culture of accountability, transparency, proactive communication, and strong partnership with business stakeholders Travel occasionally as business needs require, generally no more than a few short trips per year