Client Relations Office Coordinator

Location: Reno, NV 89511

Job Type: Full-Time | In Person

Job Description: ICG is looking for an exceptional Client Relations & Office Coordinator to become an important point of connection between our clients and our team. This is more than a front desk position. We are looking for someone who iswarm, professional, highly organized, proactive, dependable, and excellent with people. You will often be the first voice a potential client hears and will play an important role in making sure our clients feel welcomed, informed, and taken care of. The right person can provide an exceptional client experience while keeping up with abusy, fast-moving office, incoming leads, phone calls, scheduling, follow-up, and multiple priorities. Most importantly, we are looking for someone whotakes ownership and follows through. If you say you'll call a client back, schedule an appointment, send information, or complete a task, we expect it to be handled without someone having to remind you.

Who You Are: Aself-starterwho sees what needs to be done and takes initiative Friendly, personable, and genuinely enjoys working with people Professional and confident communicating with clients, vendors, and team members Excellent at providinghigh-level customer service Comfortable handlinghigh-volume calls, emails, leads, and inquiries Highlyorganized and detail-oriented Able to manage multiple priorities without letting things fall through the cracks Aquick thinkerwith good judgment and common sense Tech-savvy and able to learn new systems quicklyDependable, punctual, accountable, and proactive Someone who naturallyfollows up and follows through Comfortable asking questions when needed but able to work independentlyA team player who is willing to jump in and help wherever needed Positive and professional, even during busy or challenging situations Interested in growing with the company and taking on additional responsibility

Key Responsibilities: Create a welcoming and professional experience for every client, vendor, and visitor Answer and direct calls using amulti-line phone system Respond to incoming client inquiries, emails, and appointment requests Receive and help managenew leads Gather initial information from prospective clients and ensure leads are routed appropriately Schedule appointments, site visits, meetings, and follow-ups Assist with calendar coordination for multiple team members Maintain consistent communication and follow-up with clients Help ensure clients knowwhat is happening and what comes next Enter and maintain accurate client and project information Complete data entry and maintain organized records Track assigned tasks and follow-ups through completion Assist with internal communication between office and field teams Provide general administrative and office support Help keep the front office clean, organized, professional, and operating smoothly Assist withsocial media updates, website content, and marketingwhen needed Assist with special projects and additional administrative responsibilities as assigned Client Relations A major part of this position is making sure our clients receive the level of service and communication we expect at ICG.The right person will be comfortable: Building positive relationships with clients Communicating professionally by phone, email, and in person Following up when information is needed Helping clients reach the correct team member Keeping communication organized Making clients feel heard and valued Taking ownership of a question or request until it reaches the appropriate person Following through rather than assuming someone else handled itWe don't expect you to know every answer. We do expect you to help find the answer and make sure the client is taken care of.

Requirements: Previous experience in afast-paced office, administrative, customer service, or client relations environmentpreferred Excellent verbal and written communication skills Strong organizational and time-management skills Strong attention to detail Comfortable managing multiple responsibilities at once Proficient with Google Workspace, including Gmail, Docs, Sheets, and Drive Comfortable learning new software, CRM/project management systems, and technology Professional phone and email etiquette Reliable transportation and a valid driver's license Ability to pass abackground check and drug test Must be dependable and consistently report to work on timeConstruction experience is helpful but not required. We can teach the industry—the right attitude, work ethic, communication skills, and ability to follow through are more important.

What We Offer: $18.00–$22.00 per hour DOE Paid Time Off(accrued after 6 months)Medical, Dental, Vision, and Life Insurance(position-dependent)**Bonuses and referral incentives