Overnight Guest Relations Supervisor

Overnight Guest Relations Supervisor Hotel Bel-Air is looking for an Overnight Guest Relations Supervisor for a full-time, permanent position in the Rooms - Front Office division. This role offers a unique opportunity to become celebrated as the best in your field, with access to an award-winning learning academy. You'll enjoy benefits such as medical/dental/vision coverage, pension/401k plan, sick time, vacation time, free meals on duty, uniform with complimentary laundry, exclusive access to a discount platform, complimentary stays in Dorchester Collection hotels, and 50% off at restaurants within Dorchester Collection hotels. Your compensation will be $35.50 per hour. As an Overnight Supervisor, you'll be responsible for training and supervising the overnight guest relations team, ensuring guests receive the best experience. You'll also manage the Guest Relations Researchers, Creative Planner, Taskmasters, Guest Relations Hosts, Expert Hosts (Concierge), and Bell teams. You'll handle special requests, uphold our values of passion, personality, respect, working together, and creativity, and occasionally act as the 'Manager on Duty' when the Overnight Manager is off. You'll need to be flexible with varying schedules, including weekends and holidays, and be prepared to assist with additional hotel operational duties. To succeed in this role, you'll bring your unique personality and passion, with strong relationship-building, communication, multitasking, team-fostering, and detail-oriented skills. Excellent English communication skills are essential.