Marketing, Corporate Communications and Customer Experience Officer (MCCX)

JOB SUMMARY: United Bank for Africa (UBA) is a pan-African Bank with headquarters in Nigeria and subsidiaries in 19 other African markets, London, New-York, and a representative office in Paris. This role is based in the New York office of UBA America within the Executive office. The incumbent of this position shall be responsible for adhering to the provisions stated in the Employee Accountability Policy Statement. ESSENTIAL FUNCTIONS AND ACCOUNTABILITIESAccountable for job performance actions, which include decision(s) impacting position responsibilities conforming to the bank’s risk appetite and tolerance levels as articulated in the bank's Risk Appetite & Tolerance Framework, mitigating violations or breaches to the bank’s risk appetite in the exercise of their empowerment and the achievement of desired job performance outcomes as directed by Management. Support the Executive Office in the articulation and execution of the Marketing and Communications strategy of the Bank. Coordinate the production, approval and delivery of marketing and communications materials and content, including but not limited to presentations, fact sheets, website pages, articles, email, press releases, and social media content. Responsible for the development and maintenance of the UBA America website. Coordinate the distribution of presentations and marketing materials to internal and external stakeholders. Coordinate and manage client events and engagements. Proactively implement a regular review of marketing materials and contents, making recommendations on changes. Prepare quarterly board presentations for Executive Management Draft and review articles, newsletters, op-eds, and editorials Manage plans and stock of branded merchandise. Manage presence at ad hoc sponsored events, as and when required, including the coordination and delivery of any marketing materials. Collaborate with the Marketing team at UBA Plc and subsidiaries to achieve Group Communications and Marketing objectives. Facilitate, plan and support town hall meetings and employee campaigns. Work with the Group Branding and Marketing teams to update company websites and social media accounts such as YouTube, Instagram, Facebook, Twitter, LinkedIn, etc. Plan and coordinate various events as required by the business. Such events include Board meetings, Conferences, Award nights andother high-level functions. Support the business development initiatives of the bank’s clients which include Development Organizations, Financial Institutions, Sovereigns and Corporate entities doing business in African markets. Responsible for the marketing and Communications initiatives of the CEO for UBA America & Group Head, GFI, EMDO & GIS.Responsible for the delivery of all UBA Group MCC initiatives in the USProvide in-depth analysis, research, customer presentations, pre-callbriefing notes, work on Requestsfor Proposals. Assist at meetings or conference calls with clients as required, and produce call reports, assistwith account opening documentation or the completion of other relevant documentation. Interact with colleagues in the Africa subsidiaries, London and Paris and Product Groups, as necessary. Design and supervise production of quality marketing collaterals and branded gifts. Assist in data gathering and in analyzing the Africa strategy/wallet sizeof all clients/targets. Establish appropriate client-centric electronic and hard copy files and databases with shared information for relevant stakeholders. Ensure effective record keeping and diary systems to ensure follow-up work is executed in a timely manner. Review and analyze internal client revenue and volume activity data. Conduct Customer Surveys and interpret survey results for Management’s consideration. Review and analyze customer feedback and make recommendations to relevant departments on necessary actions to be taken to improve customer experience. Advocate internally for a positive customer experience at all customer touchpoints. Required Skills and Competencies Strong written and verbal communication skills Proficient in Creative Writing Proficiency in digital and social media Must possess a strong media network Good stakeholder management and the ability to influence. Excellent numerical and analytical skills Flexible, resourceful, and creative skills Ability to multitask and be flexible as the role demands. Excellent People skills Must be oriented and initiative-taking. Ability to work and deliver under strict deadlines. Willingness to travel up to 20% across UBA International Ability to forge lasting business relationships with different entities as the business requires. Experience in Financial services, Media marketing and advertising is a plus