Retail Customer Service Associate

Provide courteous customer support at the store service counter by answering calls, assisting with charge accounts and payments, preparing purchases and online orders for shipment, handling cash and deposits, and keeping the department organized. This on-site role includes day, evening, and weekend shifts. Greet customers, provide friendly service, and thank them for their visit. Answer multi-line telephone calls and direct customers to the appropriate store area. Open customer charge accounts, accept payments, and answer account questions. Prepare, box, and wrap customer purchases and online orders for shipment. Calculate service counter and store cash and prepare bank deposits. Keep the service department clean and organized. Multi-line telephone operation Customer charge account processing Account opening Payment processing Cash handling Cash calculations Bank deposit preparation Order packing Gift wrapping Shipment preparation 401k Merchandise Discount