Customer Service Specialist

Pay: $23.00 - $30.00 per hour

Starting Pay: $23.00/Hour (after completing training)

ABOUT THE OPPORTUNITY: We are a nationwide automobile dealership and auto-transportation organization headquartered at The Trump Building, 40 Wall Street, Manhattan, directly owning and controlling 60+ automotive dealership and transportation businesses across the United States. We are seeking a dependable, organized, detail-oriented Administrative Support Specialist to assist with motor vehicle titles, dealership documentation, customer communications, recordkeeping, and daily office operations. This is an opportunity to work directly with senior management, learn multiple business functions, assume meaningful responsibilities, and potentially advance into supervisory or management positions. Prior Motor Vehicle Title Clerk or Dealership Back-end Experience Is Preferred. We provide structured, hands-on training in our company systems, procedures, and administrative operations. COMPENSATION & SCHEDULEFirst 30 Days: Paid introductory training at $20.00/hour. After Training: $23.00/hour upon successful completion of the training period. Long-Term Growth: Potential increases to $25–$30/hour after approximately 1 year, depending on performance, proficiency, responsibilities, and management approval.

Schedule: Full-time. The office operates Monday–Friday; some Saturday work may be scheduled based on business needs. No Sunday work.

Work Location: In person at 40 Wall Street, Manhattan, NYC.Additional Perks: Potential transportation/commuting assistance, company vehicle privileges, and other benefits subject to eligibility and company approval.

PRIMARY RESPONSIBILITIESMotor Vehicle Titles & Dealership Operations: Process and track motor vehicle titles, registration-related paperwork, and dealership documents. Review transactions for completeness, accuracy, and missing information. Coordinate paperwork with dealerships, transportation departments, vendors, and customers. Maintain accurate records and follow up on pending documentation.

Administrative & Executive Support: Perform data entry, filing, scanning, correspondence, and document management. Maintain databases, spreadsheets, customer records, and internal reports. Track assignments, deadlines, appointments, and departmental requests. Assist executives and managers with scheduling, reports, projects, and follow-ups. Support basic bookkeeping, invoices, and accounting-related documentation. Coordinate information between departments to maintain efficient operations.

MANDATORY KNOWLEDGE ASSESSMENTS: 70% MINIMUMTo ensure employees understand their duties, periodic quizzes, practical exercises, and performance evaluations are required during training and throughout employment. Employees must maintain a minimum 70% average across company knowledge assessments covering: Motor vehicle titles, dealership paperwork, and processing requirements. Administrative procedures, office workflows, and company policies. Customer service, telephone etiquette, and request handling. Data entry accuracy, databases, documentation, and recordkeeping. Microsoft Office, document management, and internal software. Scheduling, reporting, bookkeeping basics, and task prioritization. Confidentiality, judgment, and interdepartmental coordination. Practical proficiency is equally important. Management may review completed assignments, paperwork accuracy, customer communications, timeliness, and compliance with procedures. Maintaining the 70% assessment average, making satisfactory learning progress, applying training correctly, and performing duties accurately are conditions of continued employment. Failure to meet these standards may result in termination. Training, coaching, and evaluations continue beyond the introductory period.

REQUIRED QUALIFICATIONS: At least 18 years old with a high school diploma or equivalent. Ability to commute reliably to 40 Wall Street, Manhattan. Availability for full-time work, including occasional scheduled Saturdays. Excellent organization, attention to detail, and accuracy. Strong verbal/written communication and professional telephone manner. Ability to prioritize tasks, multitask, and meet deadlines. Reliability, punctuality, patience, discretion, and sound judgment. Basic computer proficiency and willingness to learn company software. Ability to work independently and collaboratively with management and colleagues. Willingness to study, accept coaching, complete assessments, maintain the 70% minimum average, and demonstrate continuous improvement. PREFERRED EXPERIENCE & SKILLSPrior Motor Vehicle Title Clerk or Automotive Dealership Back-end Experience preferred; but not required. Additional valuable experience includes administrative assistance, dealership office operations, executive support, customer service, document processing, bookkeeping, or office coordination. Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat/PDF tools, DocuSign, cloud storage, scheduling software, and business databases is advantageous. We value organized, dependable individuals who learn quickly, communicate professionally, protect confidential information, and take ownership of their responsibilities. CAREER DEVELOPMENT & ADVANCEMENTThis role provides direct exposure to senior executives and the operations of a nationwide automotive organization. Strong performers may assume increasing responsibility for documentation, office workflows, reporting, employee training, departmental coordination, and administrative oversight. Potential Advancement: Senior Administrative Specialist, Executive Assistant, Administrative Coordinator, Office Supervisor, Office Manager, Operations Coordinator, or Departmental Management. Promotions and compensation increases depend on demonstrated proficiency, sustained performance, business needs, and management approval.

HOW TO APPLY: Submit your résumé through Indeed. A brief introduction describing your relevant experience, organizational strengths, computer skills, and interest in long-term career development is encouraged. Before Applying: Please consider the mandatory Manhattan office attendance, potential Saturday scheduling, initial 30-day paid training at $20/hour, subsequent $23/hour rate, ongoing evaluations, and required 70% minimum knowledge-assessment average. We seek dependable professionals committed to accuracy, accountability, continuous learning, and long-term growth.

Job Type: Full-Time, In Person

Location: The Trump Building, 40 Wall Street, Manhattan, NYCTraining Pay: $20.00/Hour — First 30 Days Regular Pay: $23.00/Hour After Training Growth: $25–$30/Hour After Approximately 12-Months Occasional Commissions: $50-100/Per Deal

Schedule: Monday–Friday, Occasional Saturdays, No Sundays