Customer Service Representative

Location: Indianapolis, IN 46240 Duration: 6 months with possible extension

Job description: General responsibilities include:1. Provide excellent customer service and one call issue resolution.2. Handle incoming phone calls and assigned email requests along with escalated items.3. Assist participants with registration and log in issues.4. Assist participants with navigation on the site for their specific program.5. Assist participants with overall questions concerning the applications available to them on the private portal.6. Work with Account Management on escalated issues of a non-routine nature.7. Assist members complete the Health Survey over the phone.8. Perform other, varied job-related duties as assigned.

Required Skills: • High School Diploma or GED.• Demonstrated customer service and issue resolution skills.• Strong detail orientation and listening skills.• Proficiency in the utilization of computer software applications, including MS Word and MS Excel.• Effectively communicate both verbally and in writing.• Pleasant telephone voice, tone and manner.• Willingness to work a flexible schedule and overtime when needed.• Successful completion of a background check and drug screen is required. Required Education • High School Diploma or GED.Required Years of Experience • 1-3 years of experience in a technical call center environment or transferable skills.