Senior IT Help Desk Specialist

Health & Human Services Comm in Austin, TX seeks an Information Technology Support Specialist III to join the Enterprise Service Desk, handling calls about hardware, software, telephony, and network issues with a focus on first-call resolution. The role requires six months of IT troubleshooting in a help desk environment, strong customer service, and the ability to type at least 45 words per minute. Telework is not eligible for this position; the shift is Day, with potential for additional