Field Service Engineer

Field Service Engineer (X-Ray): Using established company guidelines, perform on-site installation, preventive maintenance, routine repair and calibration of company's products and equipment. Installs and services KMHA products in an assigned territory.

Essential Functions/Responsibilities: Performs on-site installation, preventive maintenance, routine repair and calibration of company's products and equipment. Provides support to KMHA sales, service and management teams. Serves as customer contact on technical and service related problems. Isolates start-up malfunctions and takes corrective action. Train customer personnel in equipment operation and maintenance. Represents company in dealings with customers. Prepares daily logs and reports of work performed. Assigned projects are diverse in problem solving. Experience with installation and service of CR/DR modality products. General knowledge and understanding of DICOM.Preferably experience with construction and service of X-Ray rooms and/or portable products.

Technical Proficiency: Applies deep understanding of systems and equipment to troubleshoot and resolve complex technical issues. Continuously updates skills and shares technical knowledge with the team.

Problem Solving & Critical Thinking: Diagnoses problems quickly and accurately using data and experience. Develops effective solutions independently or collaboratively under time-sensitive conditions.

Project & Time Management: Manages multiple priorities efficiently, meeting deadlines and budget constraints. Coordinates field projects, communicates progress, and adjusts plans to ensure success.

Customer Focus: Delivers responsive, respectful, and solution-oriented service. Handles difficult situations with professionalism and empathy, actively seeking feedback for improvement.

Communication Skills: Communicates clearly and confidently—both verbally and in writing. Listens actively, responds constructively, and adapts communication style to audience needs.

Team Collaboration: Works effectively with cross-functional teams, sharing knowledge and supporting collective success. Promotes a positive team environment through openness, accountability, and reliability.

Leadership & Accountability: Takes initiative, demonstrates ownership, and follows through on commitments. Provides mentorship, supports continuous improvement, and helps build team capability.

Quality & Compliance: Adheres to all regulatory, safety, and quality standards including ISO-9001 and 21 CFR 820.Proactively identifies areas for improvement and drives high standards in service delivery.

Adaptability & Strategic Awareness: Adjusts to changing conditions and customer needs with a proactive mindset. Understands organizational goals and contributes to broader business success.

Travel requirements: Domestic travel approximately 50-75%, including visits to KMHA customer locations, sales conferences, dealer locations, and/or field service territories. International travel may be required for product training or development of training programs.