Customer Success Manager

About the Role: Own the Experience That Makes Luxury Golf Unforgettable. Golfsheds designs, manufactures, and installs the world's finest luxury golf simulator buildings for homeowners and businesses across the country. Our clients expect a premium experience long after the sale — and that experience is what turns buyers into lifelong advocates. This is more than a customer service role. As our Customer Success Manager, you'll own the entire post-sale client relationship — from the moment installation wraps through years of ownership. You'll be the trusted point of contact clients rely on, the person who makes warranty issues painless, and the driver of the events and touchpoints that keep Golfsheds owners delighted and referring their friends. If you love creating standout client experiences, solving problems with a sense of ownership, and building the systems that scale a world-class customer program, we'd love to meet you.

What You'll Do: Client relationships: Be the primary point of contact after the sale, delivering a premium, white-glove experience; check in proactively to keep clients satisfied and loyal. Warranty & service: Own the warranty claims process end to end; troubleshoot issues and coordinate repairs and parts with production and installation; track claims and resolution times. Events & experience: Plan and host client events, demos, and owner experiences; represent Golfsheds at open houses and visits; gather stories, testimonials, and referrals. Retention & growth: Drive retention, satisfaction, and referrals; identify add-on, upgrade, and recurring-revenue opportunities; partner with sales to grow existing accounts. Process & systems: Build repeatable, documented success processes that scale; keep accurate client and service records; coordinate across teams and report key metrics to leadership.

What We're Looking For: 3+ years in customer success, account management, client services, or a premium customer-facing role Proven ability to manage client relationships and deliver an exceptional customer experience Strong problem-solving skills and a genuine ownership mentality Excellent communication, organization, and follow-through Comfortable coordinating across multiple teams to get issues resolved Experience managing service, warranty, or support processes Professional presence suitable for high-net-worth clientele Willingness to travel to client sites and events as needed

Preferred Qualifications: Experience serving luxury, high-end, or high-net-worth clients Experience with warranty, service, or field-service coordination Background in construction, home improvement, custom products, or a premium durable-goods industry Experience planning or hosting client events Experience with CRM and customer success tools A track record of driving referrals, retention, or add-on revenue Bachelor's degree or equivalent experience Within your first year, you will: Build a repeatable, white-glove customer success program that scales with the company Create a warranty and service process that resolves issues quickly and keeps clients delighted Establish a calendar of client-facing events and touchpoints that strengthen the brand Measurably improve client satisfaction, retention, and referral rates Become the trusted point of contact every Golfsheds owner is glad to have Turn satisfied clients into a reliable engine of referrals and repeat business