loot labsSeattle, WA
Remote CX & Support Manager
Remote CX & Support Manager
Remote CX & Support Manager
loot labsSeattle, WA
8 days ago
Customer Service RepresentativesComputer User Support SpecialistsPersonal Service Managers, All Other
Custom Computer Programming ServicesTelemarketing Bureaus and Other Contact CentersSoftware Publishers
Apply for this role →Loot Labs is seeking a CX/Support Manager to lead hourly support agents (L1/L2) and own performance, development, and the employment relationship. This role also partners with the Head of CX to translate strategy into team goals and cross-functional work.
The manager will handle day-to-day queue health, coaching, escalations, and reporting, ensuring high-quality case resolutions and strong customer satisfaction across the organization.
Also on the board Same function, level within a rung
Level
Mid
Location
Seattle, WA
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
8 days ago