Front Desk Guest Service Agent

Required Skills & Abilities: -Two (2) years of direct customer service experience required-Previous hotel front desk experience highly preferred-Previous Hilton Brand experience a plus-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays-Must have the ability to communicate in English, both verbal and written-High comfortability in working with computers-Must be able to stand/walk for at least eight (8) hours-Basic mathematical skills for cash handling purposes

Job Description: -Welcome guests, complete check-in process and explain hotel amenities/offers-Promote hotel services and facilities for revenue opportunities-Respond to guest inquiries and requests in a timely, friendly and efficient manner-Resolve guest complaints and provide solutions to ensure guest satisfaction

Benefits: -Medical, dental and vision insurance-Matching 401k-Free life insurance-Paid time off-Holiday pay-Free lunch-Hotel discount program-Monetary incentive programs