Key Account Manager

Role Description: The Key Account Manager role at Broadridge Financial is a full-time remote position focused on managing and growing strategic client relationships. In this role, the individual will serve as the primary point of contact for key accounts, overseeing day-to-day communication, coordinating services, and ensuring client satisfaction. Responsibilities include understanding clients' business objectives, developing account plans, identifying opportunities for upselling or cross-selling solutions, and partnering with internal teams to deliver high-quality service and technology implementations. The Key Account Manager will monitor account performance, analyze data and trends, prepare reports, and present recommendations to both clients and internal stakeholders. This role also involves addressing escalations, supporting contract renewals, and contributing to continuous improvement in account management processes.

Qualifications: Strong account management and key accounts experience, with the ability to build long-term strategic client relationships. Demonstrated analytical skills for interpreting data, identifying trends, and informing business planning and decision-making. Experience in business planning, including developing account strategies, setting targets, and tracking performance against goals. Proven customer service skills, with a focus on responsiveness, problem-solving, and maintaining high client satisfaction. Excellent written and verbal communication skills and the ability to present complex information clearly to diverse audiences. Background in financial services, fintech, or related industries is highly beneficial. Ability to work independently in a remote environment, manage multiple priorities, and collaborate effectively with cross-functional teams. Bachelor's degree in Business, Finance, Marketing, or a related field, or equivalent practical experience.