Regional Director of Resident Services – Senior Living

Maplewood Senior Living LLC seeks a Regional Director of Resident Services to lead person-centered programming and resident experience across multiple senior living communities. This role oversees resident engagement, memory care and wellness initiatives, ensuring high standards of service, regulatory compliance, and satisfaction. The director mentors community teams, drives innovation in resident services, partners with clinical and operations leaders, and supports a compassionate, resident-first culture with opportunities for growth and professional development. Lead resident services operations across assigned communities, ensuring high-quality, person-centered care and engagement Develop and implement regional programs that support wellness, social, and cognitive needs of residents Coach, mentor, and support Resident Services Directors and teams to drive performance and service excellence Monitor compliance with regulatory, safety, and company standards related to resident care and service delivery Partner with clinical, operations, and hospitality leaders to align resident services with overall community goals Analyze resident satisfaction, engagement metrics, and feedback to identify trends and improvement opportunities Support onboarding, training, and continuous development of resident services staff Collaborate with families, residents, and team members to resolve concerns and enhance resident experience Lead regional initiatives that promote innovation, memory care best practices, and a resident-first culture Contribute to budgeting, resource allocation, and staffing plans for resident services within the region Senior living operations management Resident engagement programming Memory care program development Regulatory and compliance knowledge (senior living/assisted living) Staff leadership and team development Budgeting and resource planning Family and resident relations Data analysis and quality improvement Multi-site or regional leadership Project and change management Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Licensed Nursing Home Administrator (LNHA) or equivalent state license preferred Certified Director of Assisted Living (CDAL) preferred Certification in dementia or memory care (e.g., CDP) preferred CPR/First Aid certification as required by state regulations