Customer Service Representative

What You'll Do: As a Customer Service Representative, you'll become the heartbeat of our customer experience. You will: Answer incoming calls, emails, and chats with professionalism and positivity Schedule appointments and coordinate with our technicians for seamless service Provide updates, answer questions, and guide customers through next steps Troubleshoot issues and offer clear, helpful solutions Document customer interactions accurately and efficiently Spot opportunities to recommend services that genuinely help the customer Learn our services inside & outbecoming a trusted expert for homeowners

What We're Looking For: You're a great fit if you bring:1+ year of customer service experience (home services or tech = bonus!)Excellent communication & active listening skills Strong organization and multitasking abilityA calm, friendly, customer-first attitudeeven on busy days Comfort with technology (Service Titan experience is a plus!)Reliability, team spirit, and a desire to grow High school diploma or equivalent Why You'll Love Working at Gator We take care of our people professionally and personally. You'll enjoy:

Competitive Starting Pay: $21$23/hrA fun, supportive team where your contributions truly matter Growth opportunities we promote from within! Hands-on training & mentorshipA stable, respected local business with a great reputationA company culture built on trust, teamwork, and treating people right What We Offer (Benefits)Health, Dental & Vision InsurancePTO + Paid Holidays 401(k) with Company Match Employee Discounts Employee Referral Bonuses Career development within a nationwide family of premium home-service brandsA workplace that invests in your future Location This role is based in our Round Rock, TX office where great things are happening every day. If you're ready to join a team that values your voice, supports your growth, and works together like family, we'd love to meet you. Apply today and build your career with Gator Garage Doors!