talentomaHouston, TX
Chat Support Specialist
$4,300 - $4,900
Apply →Chat Support Specialist
Chat Support Specialist
talentomaHouston, TX
3 days ago
$4,300 - $4,900
Customer Service RepresentativesComputer User Support SpecialistsComputer Network Support Specialists
Custom Computer Programming ServicesTelemarketing Bureaus and Other Contact CentersSoftware Publishers
Apply for this role →Job Title: Chat Support Specialist
Monthly Pay: $4,300 - $4,900 USD per month
Summary:
Join a fully remote, full-time customer operations team supporting customers through secure web chat. You will resolve questions about online account access, statements, payment activity, and service requests while recording clear next steps in a ticket queue.
Job Responsibilities:
- Respond to incoming chat conversations with accurate, professional guidance.
- Verify customer details using approved secure-chat procedures.
- Explain account activity, payment status, and self-service options.
- Create, update, and route support tickets to appropriate teams.
- Use internal knowledge articles to research routine inquiries.
- Flag urgent or complex issues through established escalation paths.
Qualifications:
- Experience assisting customers through chat, email, or digital channels is helpful.
- Familiarity with ticket queues, knowledge bases, or help desk platforms.
- Ability to write concise, empathetic responses with sound grammar.
- Comfort navigating web-based account tools and multiple browser tabs.
- Ability to follow privacy procedures when handling customer information.
Perks & Benefits:
- Fully remote work environment within the United States.
- Role-specific training and access to support resources.
- Collaborative team guidance and defined escalation support.
Also on the board Same function, level within a rung
Level
Junior
Salary
$4,300 - $4,900
Location
Houston, TX
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
3 days ago