Health Care Customer Service Representative

Remote Health Care Customer Service Representatives Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. Veterans and Military Spouses Encouraged to Apply** Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary Responds to requests for information by patient/account holders in a professional, thorough, explainable manner Follows client-specific protocols and policies when carrying out duties 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Bilingual candidates will provide additional support for bilingual calls The minimum internet speed requirements for remote work are as follows Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.