Software Implementation Consultant

Responsibilities: Guide new customers through an onboarding process, ensuring successful adoption of our software. Develop strong relationships with key customer stakeholders, providing best practices and proactive guidance. Act as the customer's advocate, addressing issues, providing solutions, and collaborating with internal teams to enhance the product experience. Gather insights from customers and relay feedback to the product and engineering teams to drive continuous improvement. Deploy, develop, and maintain technical solutions for all EleVia Software products. Update project tasks, individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles. QualificationsPost-Secondary Education Degree Minimum 3 years of consulting, training and/or support experience, AECO experience preferred. Excellent verbal and written communications skills in English are mandatory Minimum 3 years direct Consulting and software integration experience. Experience in customer success, account management, sales support, or consulting in a software/SaaS company. Minimum 3 years of Deltek Vantagepoint required Strong communication and presentation skills to engage both technical and non-technical stakeholders. Ability to troubleshoot customer challenges and work cross-functionally to resolve issues. Nice to have qualificationsEleVia experience preferred but not required Experience working in or supporting Architecture, Engineering, or Construction (AEC) firms. Understanding of construction project lifecycles, document management, and compliance requirements. Experience understanding/writing of SQL functions/procedures/queries Prior experience in change management, software implementation, or workflow consulting. Knowledge of accounting principles and practice Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Seniority levelAssociate Employment typeFull-time Job functionCustomer Service IndustriesSoftware Development and Financial Services

Location: Minneapolis, MN