Computer Technician I

Qualifications: Education/Certifications High School Diploma Special Knowledge/Skills Excellent communication skills Strong commitment to customer service Ability to function in a team based environment with the ability to share knowledge and a willingness to learn from other team members. Working knowledge of Microsoft Office Applications Working knowledge of Windows Operating Systems Basic computer hardware troubleshooting and repair Entry level experience in the computer repair field Printer maintenance and troubleshooting Major Responsibilities and Duties Computer Network – responsible for the day to day operations of the user environment through-out Princeton ISD, working helpdesk tickets which could include the following tasks: Respond to helpdesk tickets Image and troubleshoot and Windows and Apple workstations Document processes used by Princeton ISDHelp new users get oriented with the Princeton ISD network Perform all other duties assigned. Troubleshoot basic connectivity issues (wired / wireless) Perform maintenance on Classroom Audio / Visual devices Other DutiesOther duties as may be assigned by the Supervisor Supervisory Responsibilities NoneEquipment Used ComputerPrinterWorking Conditions Mental Demands/Physical Demands/Environmental Factors Several tasks and projects open simultaneously. Maintaining composure under pressure is a necessity at all times. Some after-hour and weekend work required for maintenance, upgrades, and installations. Must be able to lift PC's and printers. The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.