Lincoln Customer Service Concierge Coordinator

Job Summary: As a Luxury Concierge Coordinator, you will be the primary point of contact for our clients, ensuring their service experience is seamless from start to finish. You will manage inbound inquiries, schedule appointments, and coordinate Lincoln’s signature Pickup & Delivery service. If you have a passion for hospitality, a professional demeanor, and thrive in a fast-paced environment, we want to hear from you.

Core Responsibilities: Client Hospitality: Warmly greet clients upon arrival, manage the guest lounge amenities, and ensure a premium, welcoming environment. Communication & Scheduling: Answer incoming phone calls, emails, and text inquiries; accurately schedule service appointments using our dealership management systems. Logistics Coordination: Arrange and track Lincoln’s signature client vehicle pickup and delivery services, including organizing loaner vehicles. Relationship Management: Maintain proactive communication with clients regarding the status of their vehicles, answering questions and resolving concerns with empathy and professionalism. Administrative Support: Maintain accurate customer records in the CRM database, assist the service advisor team, and handle basic cashiering/documentation duties as needed.

Qualifications: License Requirement: Must possess a valid Driver's License with a clean driving history and no prior license suspensions (Required).

Experience: Minimum of 1–2 years in high-end hospitality, luxury retail, fine dining, or premium automotive customer service. Communication: Exceptional verbal and written communication skills with a professional, polished demeanor. Tech-Savvy: Proficient with computer systems, database management, and multi-line phone systems (experience with automotive CRM/BDC software is a plus).

Skills: Excellent multitasking, time-management, and problem-solving abilities under pressure.

Education: High school diploma or equivalent.