capgeminiNew York, NY
AI-Driven Service & Contact Center Transformation Director
AI-Driven Service & Contact Center Transformation Director
AI-Driven Service & Contact Center Transformation Director
capgeminiNew York, NY
today
Customer Service RepresentativesComputer and Information Systems ManagersAdministrative Services Managers
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesOther Management Consulting Services
Apply for this role →Capgemini Invent in New York is seeking a Director of Service & Contact Center Transformation to lead AI-enabled customer service transformations for high-volume, complex interactions. You will guide executive stakeholders, shape opportunities, and drive multimodal change across strategy, design, and technology.
The role emphasizes responsible AI, operational excellence, and tangible business outcomes. This senior leadership position requires deep experience in contact center architecture,
Also on the board Same function, level within a rung
Level
Manager
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today