Help Desk/Desktop Support Analyst Job in Jacksonville, FL | Robert Half

Responsibilities: Deliver first-contact support for workstations, laptops, mobile devices, printers, and commonly used business applications. Investigate and resolve routine technical issues such as password changes, sign-in failures, software setup requests, and basic network connectivity problems. Record incident details, troubleshooting steps, and final outcomes clearly within the service management platform. Route complex or unresolved problems to advanced support teams while providing complete documentation for efficient follow-up. Support new user setup activities, including account provisioning and access-related requests. Provide detail-oriented, courteous assistance that promotes a positive support experience for internal or external users. Adhere to established IT operating procedures, service expectations, and information security guidelines.