Front Desk Sales & Guest Experience

Job Description: This Is NOT a Typical Front Desk JobIf you’re just looking to “check people in and answer phones,” this is not the role for you. This position is for someone who:

• Loves people
• Thrives in a fast-paced environment
• Is confident recommending services + products
• Wants to be part of a team that drives results⸻What You’ll Be Responsible ForDelivering a high-energy, welcoming guest experience
• Booking appointments strategically to maximize the schedule
• Driving rebooking and filling gaps in the day
• Reaching out to clients (waitlist / no walk-in list) to generate business
• Recommending retail and service upgrades
• Keeping the front desk organized, accurate, and efficient⸻Who You AreOutgoing, talkative, and confident with people
• Naturally persuasive (you can recommend without feeling “salesy”)Organized and detail-oriented
• Able to multitask under pressure without getting overwhelmed
• Takes initiative instead of waiting to be told what to do⸻What Makes You Stand OutExperience in retail, hospitality, or salon/spa
• Comfortable hitting goals (rebooking %, retail, booking)
• Strong phone and communication skills⸻This Role Is NOT For You If:
• You don’t like talking to people all day
• You get overwhelmed in busy environments
• You prefer strict, repetitive tasks with little interaction
• You’re uncomfortable recommending products or services⸻Compensation & Growth
• Competitive hourly pay
• Performance-based bonuses
• Employee discounts
• Opportunity to grow into leadership roles⸻Scheduling
• Day Shift 7:30 am - 2:30 pm Tuesday through Friday.
• Opportunity to pick up additional shifts as we expand (including Mondays)⸻REQUIRED: Application Questions(Only applicants who answer will be considered)
• Tell us about a time you recommended a product or service to someone—what did you say and what was the outcome?
• How do you handle multiple customers or tasks at once during a busy shift?
• On a scale of 1–10, how comfortable are you with sales? Explain why.
• Why do you want to work in a salon environment specifically?⸻We’re building a high-performance team—apply only if you’re ready to bring energy, accountability, and results.—