Desktop Support Analyst

IT Support AnalystFocusing on providing technical assistance and resolving issues for users. Key aspects include: • Core Responsibilities:- Incident management and resolution within SLAs.- Technical support for CSG desktops, applications, and hardware.- Hardware and software configuration and deployment.- User communication and documentation.- Ticketing system management. • Essential Skills:- Strong communication and customer service skills.- Problem-solving and analytical abilities.- Knowledge of operating systems, Active Directory, and networking.- Proficiency in Microsoft Office 365 and Google Workspace.- Experience with Service Desk incident management tools.- Experience with Active Directory, O365, Intune, OKTA, G Suite, Jamf and CEM. • Qualifications:- 2-4 years of help desk or technical experience.- 2+ years of desk-side support experience.- Relevant degree or equivalent experience.- Ability to handle physical demands, including lifting up to 50 lbs.- 100% onsite.