Patient Access Greeter

Pay Range: $16.25 - $19.93

Scheduled Weekly Hours: 40

Position Overview: Greets patients and facilitate patient check-in and provides positive and courteous patient support.

Education: High school diploma or equivalency.

Experience: One year customer service experience. Bilingual (Spanish Speaking) preferred. Insurance knowledge, data entry, medical terminology preferred.

Other Knowledge and Skills: Effective communication skills, including strong listening ability; diplomatic skills; exceptional customer service skills. Able to communicate clearly in English. Possesses organizational skills and ability to prioritize work, acts independently. Utilizes problem-solving skills. Usual Work Day: 8 Hours

Essential Functions: Facilitates check-in line by directing patients to front desk, or to appropriate location. Enhances patient satisfaction by promptly and courteously assisting patients with outpatient check-in process. Communicates to Patient Access IV any insurance questions and concerns. Facilitates an atmosphere that is supportive and efficient by answering questions effectively and confidently. Communicates any patient registration issues with Patient Access Lead IV to help eliminate wait times. Communicates effectively and ensures that inquires and requests are addressed in a friendly responsive and timely manner. Oversees lobby and surrounding area ensuring patients are being assisted as they enter. Anticipates needs of patients and guests and takes proactive measures to ensure patient satisfaction. Utilizes service recovery skills as appropriate in problem solving situations. Presents a professional image at all times. Maintains a moderate noise level in department's area. Directs and assists with transporting patients to receiving Department after registration when needed Supports outpatient front desk location with scanning, preparing registration packets, and assists with check in process. Performs other duties as needed.

Physical Demands and Work Environment: Frequent physical demands include: Sitting, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion Continuous physical demands include: Standing, Walking, Talk or Hear Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs. Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Hearing This position is eligible for the following benefits: Medical Plan Prescription drug coverage & In-House Employee Pharmacy Dental Plan Vision Plan Flexible Spending Account (FSA) Healthcare FSA Dependent Care FSA Retirement Savings and Investment Plan Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance Supplemental Group Term Life & Accidental Death & Dismemberment Insurance Disability BenefitsLong Term Disability (LTD) Disability BenefitsShort Term Disability (STD) Employee Assistance Program Commuter Transit Commuter Parking Supplemental Life Insurance Voluntary Life Spouse Voluntary Life Employee Voluntary Life Child Voluntary Legal Services Voluntary Accident, Critical Illness and Hospital Indemnity Insurance Voluntary Identity Theft Insurance Voluntary Pet Insurance Paid Time-Off Program