Order Entry Clerk - Customer Service Dept.

What We Offer: Pay of $18.00 per hour First Shift | Monday - Friday | 8:00 AM - 5:00 PM Referral Program Opportunity for Advancement What We're Looking For: Associate degree from a two-year college or technical school OR 6 months to 1 year of related experience and/or training OR An equivalent combination of education and experience Business-to-business customer service experience - required Strong written and verbal communication skills Ability to read, analyze, and interpret technical procedures, company policies, and sales programs Basic mathematical skills, including calculating discounts, percentages, and commissions Strong problem-solving and critical-thinking abilities Proficiency in Microsoft Excel and Power Point Ability to manage multiple tasks with accuracy and attention to detail Ability to meet monthly performance goals What You'll Do as an Order Entry Clerk: Review and process orders from internal teams and online platforms with a high degree of accuracy Review and release sales quotes, communicating any issues promptly Respond to incoming calls and emails regarding order inquiries and status updates Collaborate with Sales, Credit, and Logistics teams to resolve order-related issues Research inventory, backorders, and order discrepancies to provide accurate information Process credits, debits, order changes, and cancellations Maintain in-depth knowledge of products, processes, and promotions to assist customers effectively Pull and review daily and weekly order-related reports Resolve basic and complex order issues using structured problem-solving techniques Create, update, and manage Excel spreadsheets and Power Point presentations Provide backup support to team members and assist with training new employees Perform additional duties as assigned