Senior Analyst, Customer Insights Drive Customer Journeys

OUTFRONT Media seeks a Senior Analyst, Customer Insights to design, build, and operationalize customer feedback programs using Qualtrics across the customer journey. You will partner with Sales, Operations, Marketing, and Client Success to develop actionable insights that improve onboarding, campaign execution, and post-campaign performance, driving satisfaction, retention, and revenue growth. The role focuses on survey design, data analysis, and governance, with a strong emphasis on