System Engineer 1 (TS/SCI with Poly)

Your Responsibilities: As part of the Mission Management team candidate will be responsible for supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Mission Management support will be provided to: Aid development teams in understanding how to integrate and resolve issues with REST Services. Support end users to resolve issues where their accesses are being granted or denied incorrectly. The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.

Requirements: TS/SCI Clearance with polygraph Experience with or knowledge of:

• Online and telephone customer supportLDAP directoriesSQL and basic database querying abilitiesRESTful services
• Public Key Infrastructure (PKI)
• Ticket tracking systems (e.g. JIRA, Redmine)
• Able to:
• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently
• Benefits You'll Enjoy:
• Medical, dental and vision coverage
• Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
• Flexible work schedule to include onsite, hybrid or remote, as dictated by position 401(k) and company-funded life insurance
• Generous Paid Time Off (PTO)
• Tuition and training assistance
• Financial rewards for employee referrals.
• Pet insurance
• Employee discount program