Director of Customer Experience & Journey Innovation

Capital One in Chicago, IL seeks a Director of Customer Experience who will architect and scale the end-to-end acceptance journey across the Discover Network, uniting merchants, issuers and cardholders. You will drive a data-driven, human-centered approach to reduce friction and enable growth across onboarding, integration, and acceptance. As a senior leader, you will manage a global team, leverage advanced analytics and design thinking to deliver measurable improvements, and report progress to