Strategic SaaS Support & Account Partner

JAGGAER is seeking a customer-focused professional with strong technical expertise in support and account management to act as a trusted advisor for designated customers. You will proactively identify potential issues, drive resolutions by engaging cross-functional teams, and ensure a high-quality support experience. As a key liaison, you will build relationships, monitor activity, review aging cases, and coordinate with Support, Development, Product Management, and Customer Success teams to