Dental Patient Call Center Representative

As a Dental Call Center Representative at Sage Dental, you will be the first point of contact for patients across our southern U.S. locations. You’ll handle high-volume inbound calls, schedule and update appointments, verify insurance details, and provide information about our dental services. Working in our Customer Service & Support team, you will collaborate closely with clinical and front-desk staff to ensure efficient patient flow. Sage Dental offers a supportive, team-driven culture focused on patient care, growth, and the use of modern technology to deliver an exceptional patient experience. Answer high-volume inbound calls for multiple Sage Dental locations Schedule, confirm, and modify patient appointments accurately Verify patient information, insurance coverage, and benefits Provide basic information on services, locations, and providers Document all interactions in dental/practice management systems Resolve patient concerns or route complex issues appropriately Collaborate with clinical and front-desk teams to optimize schedules Follow HIPAA and company protocols for privacy and security Meet performance metrics for call quality and productivity Support a patient-focused, team-oriented service culture Inbound and outbound call handling Patient appointment scheduling Dental terminology Electronic health record (EHR) systems Insurance verification and benefits checks Multi-line phone systems Data entry and accuracy CRM or practice management software (e.g., Dentrix, Eaglesoft) HIPAA-compliant communication Conflict resolution and de-escalation HIPAA training or certification (preferred) Call center/customer service training (preferred) Bilingual Spanish/English (preferred)