Customer Service Representative
Customer Service Representative
topview sightseeingEl Paso, TX
yesterday
$12.00/hour
Customer Service RepresentativesReceptionists and Information ClerksReservation and Transportation Ticket Agents and Travel Clerks
Tour OperatorsTelemarketing Bureaus and Other Contact CentersTravel Agencies
Apply for this role →Top View is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include Top View Hop-On Hop-Off bus tours (available in New York City), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals.
We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience.
Rate: $12.00/hour
Schedule:
Open availability required based on operational needs; Friday through Monday and holiday availability are required, including evenings
Location Requirement: Candidates must be based in Texas
What You’ll Do:
Handle customer inquiries (emails and chat) across multiple U.S. cities
Assist customers with bookings, changes, and general inquiries
Manage high-volume escalations with professionalism and confidence
Follow company policies and escalation protocols
Accurately document interactions in Zendesk (or similar CRM)
Work in a fast-paced, high-volume environment
What We’re Looking For:
Strong communication and problem-solving skills
Experience handling customer escalations, complaints, and high-pressure interactions
Ability to multitask and stay organized under pressure
Reliable, professional, and able to work independently
CRM experience (Zendesk is a plus)
Requirements:
Must be available for overnights, weekends, and holidays
Must have a reliable computer, internet, and headset
Must have a quiet workspace
Must be dependable - attendance and punctuality are critical
Bilingual is a plus (English and Spanish)
Must reside in Texas
Additional Info:
Fully remote position (equipment not provided)
High-volume environment - must be comfortable handling back-to-back interactions
Opportunities for part-time and full-time schedules
Also on the board Same function, level within a rung
Level
Junior
Salary
$12.00/hour
Location
El Paso, TX
Occupation
Customer Service Representatives
Industry
Tour Operators
Posted
yesterday