Salesforce Business Analyst (On-site)

Location: Tallahassee, FL Duration: Full-Time Required Skills and Experience Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience as a Business Analyst with at least 2+ years supporting Salesforce implementations. Strong understanding of Salesforce CRM and business processes. Experience writing user stories, acceptance criteria, and functional documentation. Familiarity with Agile/Scrum and Waterfall methodologies. Proficiency with tools such as Jira, Confluence, Azure DevOps, or similar. Excellent analytical, communication, and stakeholder management skills.

Preferred: Skills and Experience Salesforce certifications (e.g., Salesforce Business Analyst, Administrator). Experience with Public Sector / Government Salesforce projects. Knowledge of integrations, APIs, and data migration concepts. Experience supporting compliance, audit, or regulatory environments. Hands on exposure to reports, dashboards, and basic Salesforce configuration.

Primary Responsibilities: Engage with business stakeholders to understand business processes, pain points, and objectives. Conduct workshops, interviews, and discovery sessions to gather functional and nonfunctional requirements. Analyze currentstate and futurestate processes; identify gaps and improvement opportunities. Translate business needs into detailed user stories, functional specifications, and acceptance criteria. Work closely with Salesforce Architects, Developers, and Product Owners to ensure requirements are clearly understood and technically feasible. Support configuration and customization of Salesforce solutions including Sales Cloud, Service Cloud, Experience Cloud, and Public Sector Solutions. Assist with data mapping, migration planning, and integration requirements. Ensure Salesforce solutions align with best practices, security standards, and scalability requirements. Participate in Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives. Maintain requirement traceability from discovery through deployment. Create and maintain documentation such as BRDs, process flows, use cases, and test scenarios. Support User Acceptance Testing (UAT) by developing test scripts, validating results, and tracking defects. Act as the primary point of contact for business stakeholders regarding Salesforce requirements. Facilitate clear communication between technical and nontechnical teams. Provide status updates, clarify scope, and manage requirement changes throughout the project lifecycle. Equal employment opportunity employer.