Retail Relationship Banker

Wintrust Financial seeks a Relationship Banker to build and deepen consumer and small business relationships in a community-focused environment. This client-facing role combines sales, service, and operational excellence. You will open and service accounts, support lending and digital solutions, conduct financial check-ins, and proactively identify opportunities across banking, insurance, and investment offerings. Working in a collaborative, performance-driven culture, you’ll contribute to local market growth while developing your skills and advancing your career in a stable, entrepreneurial organization. Serve as primary point of contact for consumer and small business clients, delivering personalized banking solutions. Open and service deposit accounts, loans, cards, and online/mobile banking while ensuring accurate documentation. Conduct financial reviews to identify cross‑sell opportunities in lending, treasury, and wealth management. Execute daily teller and platform transactions while adhering to bank policies and regulatory requirements. Build and deepen relationships through proactive outreach, follow‑up, and exceptional customer service. Resolve client issues promptly, escalating complex matters and coordinating with internal partners as needed. Educate clients on digital banking tools and security best practices to improve convenience and safety. Meet individual and branch sales, service, and referral goals in a performance‑driven environment. Support community and business development activities that align with Wintrust’s local-market focus. Maintain compliance with BSA/AML, KYC, and all bank, state, and federal regulations. Retail banking operations Customer service Sales and cross‑selling Deposit account opening Consumer/small business lending knowledge Banking regulations (BSA/AML/KYC) Cash handling and balancing CRM and core banking systems Digital and mobile banking tools Financial needs analysis Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k NMLS registration preferred for lending-related activities Notary Public commission a plus Customer service or sales certifications beneficial but not required