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Hotel Front Desk Agent

Hotel Front Desk Agent

renaissance baltimore harborplace hotelBaltimore, MD

3 days ago

$17.24 - $19.16 hourly

Hotel, Motel, and Resort Desk ClerksReceptionists and Information ClerksConcierges
Hotels (except Casino Hotels) and MotelsAll Other Traveler AccommodationCasino Hotels
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Job Description: We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation: $17.24 - $19.16 hourly
Responsibilities:
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Handle customer complaints as necessary
  • Communicate with housekeeping to make sure guest rooms are ready
Qualifications:
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school diploma, GED, or equivalent
  • About Company
Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge. We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include: Competitive salary Health, dental, and vision insurance Paid time off, holidays, and sick leave Professional development and training opportunities Career advancement and internal growth opportunities Employee recognition and reward programs A collaborative, inclusive, and supportive work environment

Also on the board Same function, level within a rung

Level

Entry

Salary

$17.24 - $19.16 hourly

Location

Baltimore, MD

Occupation

Hotel, Motel, and Resort Desk Clerks

Industry

Hotels (except Casino Hotels) and Motels

Posted

3 days ago

Apply for this role →