Supervisor, Academy & Adult Services

Essential Duties and Responsibilities: Oversees the daily operations of the Academy and Adult Servicesprograms delivered on-site and within the community, from time ofapplication/acceptance/referral to successful employment placement, and 90-days to 6-months post-employment coaching. Responsible for delivery of services and day-to-day scheduling ofthe Employment Specialists, Instructor, and Paraprofessional to ensureservices are provided at the highest level of quality. Responsible for acquiring service authorization and maintainingadequate reporting records for each participant receiving authorized services. Ensures participant case notes and monthly status reports areprepared and submitted timely by the Instructor, EmploymentSpecialists, and Paraprofessional, utilizing Vertex to report andrecord documentation of services delivered for billing purposes. Stewards excellent customer service and positive, productiverelationships with community partners, i.e., participants, parents, and GVRA Responsible for day-to-day management of staff including timecardentries, approving employee payroll and mileage, and annualperformance evaluations. Supports the monthly billing process by coordinating with the Programs Manager, Accounting, and program staff to ensure services areproperly authorized and billed accurately and timely. Assists in creating and sustaining a positive Academy culture, Alumni Network, and participant experience. Maintains accurate records for data metrics and demographic tracking. Educates the community regarding the Academy and Adult Services programs. Is a cultural ambassador for the organization fostering anenvironment of trust, alignment, transparency, and accountability. Communicates and interacts effectively and professionally withco-workers, management, customers, etc.

Education / Experience: Bachelor's Degree in education, special education, rehabilitation, sociology, behavioral sciences or business administration or related field. 1-2 years in a supervisory role, preferred. Experience with curriculum delivery. Experience teaching or working with individuals with disabilities preferred. Other Qualifications or Requirements: Mission driven, guided by core values and a pleasure to work with. High customer service orientation. Results oriented with ability to meet assigned deadlines. Must be highly organized, accurate in completing work assignments. Ability to maintain confidentiality with assigned duties. Possesses a working knowledge of Windows environment in Word, Excel, PowerPoint, and Canva. General knowledge of other office equipment such as copiers, scanners, etc. Must pass a drug screen and background check. Eligibility to work in the United States. Experience working with transition-age youth or adults with disabilities. Delivery of job readiness skills training. Developing programmatic marketing materials.

Core Competencies: Customer Focus Builds and maintains customer satisfaction withinternal and external customers, students and parents. Attention to Detail Diligently attends to details and pursues qualityin accomplishing tasks. Teamwork Promotes cooperation and commitment within and across teamsto achieve goals and deliverables. Speaking Conveys ideas and facts orally using language the audiencewill best understand. Writing Conveys ideas and facts in writing using language the readerwill best understand. Special Skills/Abilities: Written Communication Strong written skills are required to createand prepare professional quality documentation and to effectivelycommunicate with a broad range of individuals. Analytical Strong ability to review statistical information in orderto create reports, show changes, validate any deficiencies, and toestablish improvement goals. Oral Communication Ability to communicate and present informationinformally and formally to candidates for employment, new hires, program participants, employees and other professional groups. Organizational Ability to organize data and assigned work tasks formaximum effectiveness. Equipment Knowledge of computers. This job description is not designed to cover or containcomprehensive listing of activities, duties or responsibilities thatare required of the employee. They may be subject to change at any time. The work environment characteristics described here arerepresentative of those that an employee encounters while performingthe essential functions of the job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialjob functions. It is the philosophy of Tommy Nobis Center to provide asafe work environment according to Tommy Nobis Center' policies, compliance agencies and other safety guidelines. Employees arerequired to attend all safety training sessions and drills.