Customer Care Specialist

Customer Care Specialist What can you expect in the role of Customer Care Specialist? Own the full lifecycle of customer orders — from pre-order setup and account verification through processing, fulfillment, and communication Serve as the key point of contact between customers, vendors, sales, and service to keep orders accurate and clearly communicated Verify and maintain customer tax-exempt status, payment terms (including the FPU process), and contact records in our ERP system Review and process customer orders, log details, and issue Order Acknowledgements confirming terms and timing in an accurate and timely manner Track delivery changes, process order updates (pricing, specifications, products), and monitor tariff changes affecting pricing and update customers accordingly Coordinate with the Service team to schedule product installations and resolve order-related issues across departments Maintain accurate, well-organized records to support audits, reporting, and customer inquiries