Service Center Technician

Responsibilities: Confidently repair basic and major mechanical issues and perform basic electrical and mechanical diagnosis Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general electric vehicle systems Follow correct repair order documentation procedures, i.e. The Three C's (Complaint, Cost, and Correction) Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers Ability to demonstrate and teach learned technical skills/knowledge with others Demonstrate attention to detail and passion for creating positive client experiences Ability to work remotely and support mobile service team as needed

Skills and Requirements: 2-5 years of experience as an automotive service technician, including previous experience with EV/HEV diagnosis and repair Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains Customer facing experience exhibiting excellent written and verbal communication skills Ability to use applications such as Microsoft Office as well as learn proprietary DMS software EPA 609 Certification Willingness to complete Lucid provided CPR training post hire Valid driver's license with no suspensions within the past year. (Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS) Experience in luxury automobile repair environments We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.