Customer Care Agent

Marvin, a leader in high-quality, custom-made windows and doors, seeks a dedicated Customer Care Agent to join our team. This role focuses on providing exceptional service and support to our clients, guiding them through their inquiries and issues with empathy and expertise. At Marvin, you will be contributing to a century-long tradition of quality and innovation, ensuring our reputation for excellence continues through our customer service. Address customer inquiries and concerns via phone, email, or live chat Provide detailed information about our products' specifications, pricing, and availability Assist customers with order placement, tracking, and delivery schedules Resolve complaints by investigating issues and developing solutions Maintain a high level of product knowledge to ensure accurate information is provided Collect customer feedback and collaborate with the team to improve our service Participate in ongoing product and customer service training sessions Strong verbal and written communication skills Ability to handle stressful situations with professionalism In-depth understanding of customer service software, databases, and tools Flexibility to adapt to dynamic situations without compromising service quality Problem-solving skills and attention to detail Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certified Customer Service Professional (CCSP) Certification in relevant CRM software is a plus