Customer Service Representative

Job Type: Full-Time Schedule: Monday-Friday Hours: 7 AM- 4 PM (occasional overtime required)

Benefits: Paid Time Off Health Insurance Dental Vision 401k HSA What You'll DoAnswer incoming phone calls and direct calls to the appropriate team members. Welcome customers and provide exceptional service in person and over the phone. Write up repair orders with accurate customer and equipment information. Assist customers with dropping off and picking up electric motors and equipment. Communicate repair updates and completion status to customers. Coordinate with technicians to ensure work orders are complete and accurate. Process customer payments and complete service paperwork. Enter and maintain repair orders in the shop management system. Operate a forklift (training provided) to move motors safely throughout the shop. Maintain an organized front office and customer service area. Support daily administrative tasks and other duties as assigned.

What We're Looking For: Friendly, professional, and customer-focused. Strong communication and phone etiquette. Highly organized with excellent attention to detail. Able to multitask and prioritize in a fast-paced environment. Comfortable using computers and learning new software. Positive attitude with a willingness to jump in wherever needed. Forklift experience is a plus, but we will provide training.

Physical Requirements: Frequently stand, walk, and sit throughout the workday. Lift and move up to 50 pounds. Safely operate a forklift after training. Work in both an office and shop environment.