Logo
All JobsFor employers
Sign in
All jobs
Technical Support Analyst

Technical Support Analyst

procomPlano, TX

yesterday

Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer User Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
Apply for this role →
213019 Technical Support Analyst Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company. Procom's areas of staffing expertise include: Application Development Project Management Quality Assurance Business/Systems Analysis Datawarehouse & Business Intelligence Infrastructure & Network Services Risk Management & Compliance Business Continuity & Disaster Recovery Security & Privacy Specialties Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation)ICAP (Contractor Payroll) Flextrack (Vendor Management System) Responsible for supporting our entire licensed customer base through a variety of mediums.
Main Responsibilities:
  • Provide both reactive and proactive assistance to all external customers
  • Troubleshoot and resolution of open incidents
  • Troubleshoot/qualify incidents before escalating into Tier-IIRecord and document all issues related to the customers
  • The creation of documented solutions for both internal and external support web-pages
  • Strong working and theoretical understanding of the OSI Layer model
  • Strong TCP/IP Networking skills
Understanding of a wide variety of protocols, including SNMP, SMPT, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.Ability to work with SQL database via CLIAbility to read and understand command-line scripts. Proficiency in use of Linux operating systems. Understanding of and/or experience with SIEM technologies. Understanding of device hardware Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA)
Qualifications:
  • Familiarity with corporate network infrastructures
  • Experience with one or more of Operating Systems (Linux, UNIX, Mac OS and Windows)A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
  • Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)At least two years of full time experience in customer care/customer support.
  • Advanced writing and verbal communication skills
  • Ability to multi-task and prioritize job requirements
  • Strong personal organization skills
  • Bachelor's degree preferred, but not required
Additional Information: PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

Also on the board Same function, level within a rung

Level

Junior

Location

Plano, TX

Occupation

Computer Network Support Specialists

Industry

Computer Systems Design Services

Posted

yesterday

Apply for this role →