infinity management groupTampa, FL
Customer Success Representative
Customer Success Representative
Customer Success Representative
infinity management groupTampa, FL
3 days ago
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelCustomer Service RepresentativesSales and Related Workers, All Other
Apply for this role →Infinity Management Group was founded on the belief that sales should feel like a 5-star service and not just a transaction. In partnership with top-tier home improvement experts, we help educate customers on quality home improvement and construction services - all while providing our team entry points into rewarding professional pathways. Our Customer Success Representatives serve as brand ambassadors, communicators, and community protectors. We don’t just sell solutions; we represent peace of mind. Our team prides itself on sales and account management done right, careers done better, and impact done daily.
What You’ll Be Doing:
Help customers feel safe, supported, and empowered in this performance-based role. As a Customer Success Representative, you’ll turn home improvement solutions into peace of mind. You’ll work closely with clients to ensure they understand their options, feel heard, and receive top-tier service - all while growing your skills and making a genuine impact.
Your Job As A Customer Success Representative Will Involve:
- Guiding residential customers through home improvement sales solutions with clarity and compassion, ensuring they feel secure and confident in their choices
- Addressing questions and concerns with patience and expertise, transforming worries into reassurance
- Developing tailored recommendations based on customer needs, lifestyle, and property specifics through a sales consultation
- Following up proactively with customers to check on service satisfaction and offer additional support when needed
- Collaborating closely with field technicians, service teams, and fellow Customer Success Representatives to deliver seamless customer experiences
- Keeping detailed, accurate records of customer interactions, preferences, and service plans
- Meeting and exceeding individual and team sales goals through genuine, needs-based selling
- Actively participating in training and coaching sessions to enhance your product knowledge and customer engagement skills
- What We Look ForThe qualifications and skills we seek in a Customer Success Representative include:
- Strong communication skills: you listen as well as you speak
- Empathy and patience when dealing with customer concerns or fears
- Confidence to recommend solutions and guide customers through decisions
- Ability to multitask in a dynamic, fast-paced environment
- Basic computer and CRM knowledge
- Previous experience in customer service, sales, or hospitality is a plus - but not required
- Self-motivated mindset with a genuine passion for helping people
- What You’ll EnjoyEvery Customer Success Representative should benefit from:
- Industry-leading training with mentorship and continuous learning opportunities
- Supportive team culture where your voice is heard and valued
- Opportunities for advancement into senior customer success or leadership roles
Also on the board Same function, level within a rung
Level
Mid
Location
Tampa, FL
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Residential Remodelers
Posted
3 days ago