Call Center Specialist

Location: Rockville, MD

Job Type: Temporary Assignment Length: Through the end of April 2027

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Work Arrangement: Fully onsite We are working with an established organization in the Rockville area that is seeking Contact Center Representatives for a temporary assignment supporting a busy customer service team. This is an excellent opportunity for an experienced customer service or call center professional who is comfortable handling a high volume of inquiries and providing professional, responsive support.

Responsibilities: Respond to customer inquiries by phone and provide accurate, timely assistance. Support questions related to account and benefit information. Research customer questions and provide appropriate information or direction. Maintain a professional and courteous phone presence. Document customer interactions and maintain accurate records. Work effectively in a fast-paced, high-volume contact center environment.

Qualifications: 2+ years of call center or customer service experience. Strong verbal communication and active listening skills. Professional and customer-focused phone presence. Experience working in a high-volume call center environment is preferred. Strong attention to detail and organizational skills. Ability to work independently while also contributing to a team environment. Bilingual skills are a plus.