Lease Renewals & Payments Specialist

Colonial Group in Rockford, IL is seeking a Customer Accounts Advisor to coach customers, manage payment collections and renew lease agreements. The role focuses on building relationships over the phone and in person to promote ownership and ensure satisfaction. The position requires strong communication, the ability to handle difficult conversations, and a high energy level to multitask across daily tasks and revenue targets. Incentive pay is included, with a competitive benefits package.