Interlibrary Loan Lead

Responsibilities: Manage daily workflows and procedures related to the interlibrary loan Borrowing queue including processing borrowed items, determining loan and licensing policies, preparing and tracking shipments, preparing invoices, reporting database and cataloging problems Process Interlibrary Loan and Document Delivery requests from Georgia Southern University faculty, staff, and students, and from external domestic and international libraries, including identifying, retrieving, scanning, and delivering library materials Provide welcoming, courteous, and actively engaged customer service, including greeting and communicating with faculty, staff, students, and community patrons in person, or by phone, email, or online chat, to identify and address their service needs Hire, train, supervise, and evaluate staff and/or student workers as needed Provide staffing support to the Access Services desk Cover additional interlibrary loan duties in absence of the ILL librarian or fellow staff

Educational Requirements: High School Diploma or equivalent

Required Experience: Experience working in a library Supervisory experience

Preferred Educational Qualifications: Bachelor's Degree

Preferred Experience: Experience with using ILLiad interlibrary loan management software Three (3) or more years of related work experience

Proposed Salary: $17.55 per hour This is a non-exempt position paid on a biweekly basis. Required Documents to Attach: Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities: ABILITIES: Consistently exhibit engaging customer service Ability to support various constituencies served by the University Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific positionKNOWLEDGE: Adhere to University policies and procedures to meet Institutional goals and support University's mission for student successSKILLS: Effective communication (verbal and written), organizational and human relations skills