deloitteEast Boston, MA
Customer Experience Management Consultant, Medallia
Customer Experience Management Consultant, Medallia
Customer Experience Management Consultant, Medallia
deloitteEast Boston, MA
today
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesMarketing Consulting Services
Apply for this role (opens in a new tab)Overview:
In this Senior Consultant role, you will help frontline clients adopt and configure CX platforms to capture and act on customer feedback. You collaborate with cross-functional teams to translate business objectives into VOC solutions and actionable roadmaps. You deliver technical designs, workshops, and governance to drive high-impact outcomes. You will shape customer experience programs at scale, partnering with a diverse, multidisciplinary team to deliver measurable improvements in customer journeys and analytics. This is an opportunity to contribute to Deloitte’s mission of delivering value through data-driven, customer-centric strategies. Compensation / Benefits discretionary annual incentive program
Responsibilities:
Platform Implementation & Technical Configuration on CX platforms (Medallia, Qualtrics, Sprinklr) and integrations (Salesforce, ServiceNow, Adobe, Snowflake) Functional consulting on VOC strategy, journey maps, and roadmaps; lead client assessments Project management and delivery with cross-functional teams and agile governance Analytics & Insights: dashboards, real-time reporting, sentiment analysis, KPI and NPS measurement
Key requirements:
Bachelor in Business Certifications in Medallia 2+ years hands-on CX platform configuration 1+ years Agile project management experience Understanding of API integrations, SSO/OAuth, and ETL concepts Ability to travel up to 50% Limited immigration sponsorship may be available Independent but collaborative Strong written and verbal communication Meticulous attention to detail Medallia, Qualtrics, Sprinklr API integrations (Salesforce, ServiceNow, Adobe, Snowflake) SSO/OIDC setup
Also on the board Same function, level within a rung
Level
Senior
Location
East Boston, MA
Occupation
Market Research Analysts and Marketing Specialists
Industry
Administrative Management and General Management Consulting Services
Posted
today