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Tier One Contact Center Representative

Tier One Contact Center Representative

michael aaron staffingPrescott, AZ

today

Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
Telemarketing Bureaus and Other Contact CentersElectronic and Precision Equipment Repair and MaintenanceSecurity Systems Services
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TIRED OF WORKING CONTRACT JOBS IN THE TECH SUPPORT FIELD? - Our client is looking for reliable, customer service specialist that have a strong tech aptitude for their Tier 1 Contact Center Representative who serves as the first point of contact for customers experiencing issues with cash management equipment, including recyclers and smart safes. Representatives troubleshoot operational and procedural issues, document customer interactions, and coordinate service dispatch when necessary. THIS IS 100% ONSITE IN CARROLLTON, TEXAS.
Key Responsibilities:
  • Answer inbound customer calls in a fast-paced contact center environment.
  • Troubleshoot product operational issues using established procedures and knowledge bases.
  • Guide customers through basic diagnostics and issue resolution steps.
  • Determine when a service technician dispatch is required and initiate appropriate actions.
  • Accurately document customer interactions, troubleshooting steps, and outcomes.
  • Escalate complex issues to Tier 2 support or other internal teams as needed.
  • Meet performance metrics including quality, productivity, attendance, service level, and customer satisfaction goals.
  • Maintain professionalism and provide exceptional customer service on every interaction.
  • Do you have experience in:
  • Customer Service (contact Centers/Call CentersTechnical troubleshooting (non-IT) Dispatch CoordinationBanking Operations/Retail Operations/DIRECT HIRE POSITION - WITH EXCELLENT BENEFITS.
ONSITE: CARROLLTON, TEXAS.MUST PASS EXTENSIVE BACKGROUND AND DRUG SCREEN.

Also on the board Same function, level within a rung

Level

Junior

Location

Prescott, AZ

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

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