Patient Access Associate

Key responsibilities: Schedules appointments for participants, including harder-to-place and out-of-network referrals, within regulatory timeframes Triages incoming communications from participants and care teams, resolving routine issues and escalating complex matters Manages pre-visit logistics, including confirmation calls and rescheduling no-shows, while maintaining accurate appointment status in the systemRequired qualificationsHigh school diploma or GED required; 2+ years of experience in healthcare scheduling or patient access preferred Associate's degree or Certified Healthcare Access Associate (CHAA) certification is a plus Experience scheduling specialty or hard-to-place appointments strongly preferred Working knowledge of medical terminology and health insurance (Medicare/Medicaid) Proficiency in electronic health records and scheduling tools, with strong skills in Microsoft Office