Financial Services Customer Service Representative (FULL-TIME)

Customer Service Representative Customer Service Representative supporting commercial and public sector clients We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Position Responsibilities What does someone in this role actually do? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age High School Diploma or Equivalent Minimum of three (3) years in a call center environment Minimum of (1) year of experience in a customer service service role The ability to multi-task using multiple screens and systems while talking on the phone with customers. The ability to type swiftly and accurately 30-45 Words per minute The ability to read and speak English fluently Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint) Excellent organizational, written, and oral communication skills The ability to multi-task across multiple systems and screens while speak to customers Must be customer service oriented (empathetic, responsive, patient, and conscientious) Strong team orientation and customer focus with a positive attitude Highly reliable with the ability to maintain regular attendance and punctuality Aptitude for issue identification and problem solvingThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent An aptitude for conflict resolution and problem solvingThe ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling Excellent interpersonal skills and the ability to build relationships with your team and customers PreferredAssociates Degree or higher is a plus Relevant experience in banking or financial services is a plus Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus Bilingual Spanish - Extremely Beneficial